Refund policy

At Vexaro, we want you to love your purchase. Because we work directly with global supply partners to bring you the best prices, we enforce a strict timeline for returns. Please read our policy carefully before completing your purchase.

1. Return Window You have 7 days from the date your package is marked as delivered to request a return. Because our fulfillment warehouses enforce strict cut-off windows, we cannot accept any return requests or issue refunds after this 7-day period has passed.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original, undamaged packaging.
  • It must not be a final sale item (such as intimate apparel, swimwear, clearance goods, or custom products).

3. Return Shipping Costs & Address

  • Buyer’s Responsibility: The customer is fully responsible for paying all return shipping costs. Shipping fees are non-refundable.
  • Do Not Mail Packages Back Automatically: Please do not send your purchase back to the sender's address printed on your shipping label. This is a processing warehouse and cannot accept unauthorized returns.
  • Authorized Address: You must contact our customer support team first to receive the exact, authorized warehouse return address for your specific item. Unauthorized returns will be rejected and cannot be refunded.

4. Damaged or Defective Items If your item arrives damaged, defective, or if you received the wrong product, please contact us within48 hours of delivery. To process a replacement or refund, you must provide:

  • Your order number.
  • Clear photos or a short video showing the defect or damage.
  • A photo of the shipping label on the package.

5. Refunds & Processing Time Once your return is received and inspected by our warehouse partners, we will send you an email notifying you of the approval or rejection of your refund.If approved, your refund will be processed automatically to your original method of payment within[5–7] business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

How to Start a ReturnTo initiate a return, please email our support team at Jadenleonard566@gmail.com with your order number and the reason for your return.